Frequently Asked Questions

Frequently Asked Questions 2018-08-23T14:58:20-04:00

What Are The Refund, Returns & Cancellation Policies?

If you must cancel your scooter, we require written notice. If we receive notice 30 days or more in advance of the scheduled delivery date, you will receive a full refund, less a $75 processing fee. If cancelled from 14-29 days in advance, you‘ll receive a full refund, less a $100.00 fee. There is no refund if cancelled under 14 days

What Information is Collected?

The scooter user’s name, address, home phone, cell phone, e-mail address and dates of scooter usage.

How Is That Information Used?

Please remember, the best part of using a credit card is the guarantee that you will get what you ordered or you don’t pay the bill. Simple as that….

We may send you coupons for discounts on future scooter rentals. The coupon can be used by anyone. If you prefer not to have future mailings, send us an e-mail.

We will not share any of your personal or credit card information with anyone for any reason. We value your business and fully respect your privacy.

What Is My Liability?

We are renting you a very valuable scooter. We want you to enjoy it during your time and return it at the end. If you do not or cannot return it, you will be required to pay for a new, replacement scooter of the same make and model.